Why customers do not reply to quotes, and what to do about it
If a customer asked you for a price, they wanted the job done. Something happened between the asking and the answer. Usually it is one of these.
1. The email sank
Your quote landed between a school newsletter and a parcel notification. It was read on a phone, in a queue, and swiped away with "later". Later never came. A text two days on, with the price in it, brings it back to the top.
2. They are getting other quotes
And waiting for the last one. Then comparing. Then not deciding. The firm that follows up first, politely, is the one still in their head when they do.
3. They need someone else to agree
A partner, a landlord, the person who actually pays. Your quote is stuck in a conversation you are not part of. A reminder gives them the nudge to have it.
4. The price surprised them
Not too high, just more than they had in their head. People do not say that. They go quiet and wait to feel better about it. Day 5 is about when they do.
5. Nobody made it easy to say yes
"Let me know if you'd like to go ahead" means: compose an email, or ring a number, or remember to do it. A button that says "Yes, book me in" means: tap.
6. Something came up
The car got through its MOT after all. The kitchen got put off a year. Those are real no's, and no amount of chasing changes them. A good last message lets them go without a fuss.
What to do about it
Follow up on day 2 and day 5, by text and email, in plain words, with the price in and two buttons. Stop on day 10 with a polite close. Do it for every quote, not just the big ones, because you cannot tell in advance which silence is a yes waiting to happen.
That is the whole of what Chase My Quote does, so you do not have to remember to. The routine, step by step or start a free trial.