Should you follow up a quote by text or by email?
Both, on the same day. The text gets read; the email carries the detail and the buttons.
A text is opened within minutes and read in full, because it is short. It is the best way to make sure the follow-up is seen. But a text cannot hold a quote box, a logo, your reviews or a clean pair of buttons.
So send both: a one-line text that says who you are, the job and the price, with a link; and an email with the same question and two buttons, Yes and Call me. The customer answers on whichever they open first.
If you only have one, use the one you have. A mobile number with no email is still a quote worth chasing, and vice versa.
Related: Quote follow-up text messages: what to send and when. Chase My Quote runs this routine for any business, in your name: start 14 days free.
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